Shipping & Return Information
We are confident that you will enjoy our truly enjoyable snacks and receive best customer experience. However, if you are not satisfied with your purchase, for any reason, let us know.
How to change or cancel your order:
- You may cancel an order that has not shipped any time by contacting our Customer Service Team for a full refund.
- If you need to make changes to your order, please contact our Customer Service team at 610-589-2385 or [email protected] and reference your order #.
- All orders are packed fresh and most brands ship from Womelsdorf, PA within 1-2 business days. Processing time could be up to 3 business days during some promotional holiday periods.
- Shipping charges are calculated based on the zone to determine your flat rate.
- When ordering multiple items to the same address, all items will be combined into the least number of boxes to ensure your order arrives safe.
- To calculate shipping correctly, we can only accept one ship-to address per order.
- California Prop 65:
- Product shipping to California will include the Prop 65 statement as required by California law. “Warning: Consuming this product can expose you to chemicals including acrylamide, which are know to the state of California to cause cancer. For more information go to p65warnings.ca.gov/food
- Alaska, Hawaii, Canada
- Given the perishable nature of our product and to provide our customers with the best product experience upon receipt, we currently are only shipping within Continental US.
The map below shows the flat rate shipping that applies to each state.
Flat Rate Shipping
Green States: $4.99
Blue States: $9.99
Grey States: Ordering Online Unavailable
Estimate Transit Times:
- The estimated transit time to receive your order is between 1-7 days.
- Add 1-2 days for order processing and fulfillment.
- Do not include Sunday in your calculation as residential deliveries are only made Monday – Saturday with this service selection.
- Delays – At times some areas are impacted by extreme weather conditions which may result in a delay in delivery.
How to Return an Item:
- You may voluntarily return new, unopened items within 14 days of receipt for a full refund less your original shipping amount, or any incurred shipping costs as a result of your voluntary return.
- Unopened items should be returned in their original product packaging.
- To start the return process, call our customer service team- 610-589-2385. Please have your order # ready to reference.
How to Report Order Errors:
- Please report any order errors within 14 days.
- Because the items we sell are considered perishable, no returns or credits will be accepted after 14 days for any reason.
- We will credit you in the same manner as your original payment within 7-10 days. Please start this process by calling our Customer Service team at 610-589-2385.
What to Expect- Product Freshness:
- We are committed to serving our direct delivery customers the freshest possible product experience.
- Therefore, all orders are shipped with a minimum of 5-weeks of remaining freshness before its expiration date code.
How to Report Product Damage:
- Please report any damages within 14 days.
- Although our snacks are packaged to eliminate movement in the shipping box and they leave our facility in perfect condition; some product breakage should be expected.
- Research shows that most product breakage is due to the natural movement of the product within the bag or barrel itself.
- To avoid passing on additional costs, we do not add additional protective packaging to most shipments.
- Please retain all packing materials for at least 5 days after notifying us. The shipping carrier reserves the right to examine the damage when we submit a claim to them.
How to Report Open Bags:
- Sometimes bags may pop open due to a change in altitude or carrier mishandling.
- In the event you receive any open bags, please contact us a within 14 days of receipt for a credit for the opened items.
- Credit will be in the amount of the SRP indicated on the bag(s)
How to Place a Gift Order:
- When ordering gifts online, please verify that all of your gift recipient’s information including names, addresses, and gift message are correct.
- Once your order has been completed, it enters the fulfillment process and making changes become very difficult. If you feel you have made an error, please notify us with any errors immediately.
Dieffenbach’s Customer Service Team
Hours: 9:00 AM – 5 PM EST. Monday – Friday